Shipping Times
Shipping Policy
At Hightcraft, we want your creative projects to arrive safely and on time. We ship our craft kits, materials, and creative supplies to customers in the United States and many countries worldwide.
Below you’ll find information about order processing, estimated delivery times, tracking, shipping costs, and international orders.
Order Processing
Most orders are prepared and shipped within 1–5 business days after your order is confirmed.
In-stock orders are typically processed within 1–3 business days, while personalized, customized, or made-to-order items may require approximately 3–5 business days before shipment.
Please note that weekends and public holidays are not counted as business days.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Estimated Delivery Times
Estimated delivery times vary depending on your destination, local carrier operations, customs processing, and seasonal shipping volume.
| Shipping Destination | Estimated Delivery Time |
|---|---|
| United States | 5–8 business days |
| Canada | 5–10 business days |
| United Kingdom | 5–10 business days |
| European Union | 5–10 business days |
| Australia & New Zealand | 6–10 business days |
| Japan, South Korea & Singapore | 4–8 business days |
| Mexico, Central & South America | 7–15 business days |
| Other Countries & Regions | 7–20 business days |
Please note: These are estimated transit times after your order has been shipped. Order processing time is not included in the estimates above.
Delivery may occasionally take longer due to customs inspections, severe weather, carrier delays, remote delivery locations, or increased shipping volumes during holiday periods.
Shipping Costs
Shipping costs are calculated automatically at checkout based on your delivery destination and available shipping method.
Free Standard Shipping: We offer free standard shipping on eligible orders over $50 USD.
Any available shipping options and final shipping charges will be displayed before you complete your purchase.
Where We Ship
Hightcraft ships to the United States and most international destinations.
Shipping availability may vary for certain remote locations or regions where our shipping partners do not currently provide reliable delivery service.
If your country or region is available at checkout, we can normally ship your order there.
Order Tracking
Tracking is provided for shipped orders.
Once your package has been dispatched, you will receive an email containing your tracking number. You can also check your order information through your Hightcraft account.
Please allow approximately 1–3 business days after shipment for tracking information to become fully updated by the carrier.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees depending on the destination country.
Unless otherwise indicated during checkout, any customs duties, taxes, or import fees charged by local authorities are the responsibility of the recipient.
Customs processing may occasionally affect delivery times.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before the order is shipped.
Once an order has been handed over to the carrier, we may not be able to change the delivery address.
Delayed Packages
Occasional shipping delays can occur, particularly during major holidays, severe weather, customs inspections, or periods of unusually high carrier volume.
If your tracking information has not updated for several days or your package has not arrived within the expected delivery period, please contact us with your order number and we will help check the shipment status.
Need Help?
If you have questions about shipping or the status of your order, please contact the Hightcraft support team through our Contact Us page.
We’ll be happy to help.
