Privacy Policy

Last Updated: September 15, 2026

At Hightcraft, we value your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices and rights available to you when you visit www.hightcraft.com, create an account, make a purchase, subscribe to our communications, or contact us.

1. Information We Collect

We may collect personal information that you provide directly to us, as well as certain information collected automatically when you use our website.

Information You Provide

Depending on how you interact with Hightcraft, this may include:

  • Your name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Account and login information

  • Products purchased and order history

  • Information you submit when contacting customer support

  • Reviews, comments, or other content you choose to submit

  • Newsletter and marketing preferences

When you make a payment, your payment information is processed through third-party payment providers.

Hightcraft does not store your complete credit or debit card number on our servers.

Information Collected Automatically

When you visit Hightcraft.com, we may automatically collect information such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring pages or websites

  • Approximate location derived from your IP address

  • Shopping cart activity

  • Website interactions

  • Date and time of visits

  • Cookie and similar technology information

We use this information to operate the website, improve performance, understand how visitors use our store, prevent fraud, and maintain website security.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders

  • Process payments

  • Arrange shipping and delivery

  • Send order and shipping updates

  • Create and manage your account

  • Provide customer support

  • Respond to questions and requests

  • Manage returns, refunds, and order issues

  • Maintain and improve our website

  • Analyze website performance and customer experience

  • Detect fraud, abuse, or security threats

  • Maintain business, accounting, and tax records

  • Comply with applicable legal obligations

  • Send promotional communications when permitted by law or when you have provided consent

Where applicable, we process personal information on the basis of your consent, the performance of a contract with you, our legitimate business interests, or compliance with legal obligations.

3. Cookies & Similar Technologies

Hightcraft uses cookies and similar technologies to help our website function correctly and provide a better shopping experience.

These technologies may include:

Essential Cookies

These cookies are necessary for functions such as:

  • Shopping carts

  • Checkout

  • Account login

  • Website security

  • Remembering basic website settings

Essential cookies cannot normally be disabled without affecting website functionality.

Analytics & Performance Cookies

These cookies may help us understand how visitors use Hightcraft, including which pages are visited and how customers interact with our website.

We use this information to improve website performance and the shopping experience.

Functional Cookies

These may remember certain preferences so you do not need to enter or select them repeatedly.

Advertising & Marketing Cookies

Where used, these technologies may help measure advertising performance or show advertising that is more relevant to visitors.

Where required by applicable law, non-essential cookies will only be used after obtaining your consent.

You may manage cookies through your browser settings and, where available, through the cookie preferences provided on our website.

Blocking certain cookies may affect some website functions.

4. How We Share Your Information

We do not disclose personal information to unrelated third parties simply for their own independent use.

We may share information with trusted service providers when reasonably necessary to operate our business.

These may include:

Payment Providers

Information necessary to securely process payments and prevent payment fraud.

Shipping & Logistics Providers

Information such as your name, shipping address, telephone number, and order details necessary to deliver your package.

Website & Hosting Providers

Technical service providers that help us host, maintain, secure, or operate Hightcraft.com.

Email & Communication Providers

Services used to send order confirmations, shipping information, customer service communications, or marketing messages.

Analytics & Advertising Providers

Where enabled and permitted by applicable law, information may be processed by analytics or advertising services to help us understand website performance and measure advertising effectiveness.

Professional & Legal Services

We may disclose information to accountants, advisers, authorities, regulators, or other parties when reasonably necessary to comply with legal requirements or protect our rights.

5. Sale or Sharing of Personal Information

Hightcraft does not sell personal information for money.

Certain privacy laws may use broader definitions of “sale” or “sharing,” particularly in connection with online advertising and cross-context behavioral advertising.

If Hightcraft uses technologies that fall within these definitions, eligible users may have the right to opt out as required by applicable law.

Where available, you can manage your choices through our cookie settings or contact us using the information below.

6. International Data Transfers

Hightcraft serves customers in multiple countries.

As a result, personal information may be processed or stored in countries other than the country in which you live.

Our service providers may also operate internationally.

Where applicable law requires additional safeguards for international transfers of personal information, we will use appropriate legal mechanisms or contractual protections.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period depends on the type of information and why we process it.

For example:

  • Order and transaction records may be retained as required for tax, accounting, fraud prevention, and legal purposes

  • Account information may be retained while your account remains active

  • Customer support records may be retained as necessary to resolve disputes or maintain service records

  • Marketing information may be retained until you unsubscribe or withdraw your consent

  • Technical and security information may be retained as reasonably necessary for fraud prevention and website security

When information is no longer required, we may delete or anonymize it unless we are legally required to keep it longer.

8. Your Privacy Rights

Your privacy rights depend on where you live and the laws that apply to your information.

Depending on your jurisdiction, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate personal information

  • Request deletion of your personal information

  • Request restriction of certain processing

  • Object to certain uses of your information

  • Request a portable copy of certain personal information

  • Withdraw consent where processing is based on consent

  • Opt out of certain targeted advertising, sale, or sharing of personal information where applicable

  • Appeal certain decisions regarding a privacy request where applicable

You will not be discriminated against for exercising privacy rights provided by applicable law.

9. European Economic Area & United Kingdom

If you are located in the European Economic Area, United Kingdom, or another jurisdiction providing similar rights, applicable data protection laws may give you additional rights regarding your personal information.

These may include rights of:

  • Access

  • Correction

  • Erasure

  • Restriction

  • Data portability

  • Objection to certain processing

  • Withdrawal of consent

You may also have the right to lodge a complaint with the relevant data protection authority in your country.

10. United States Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on your state and whether the relevant law applies to Hightcraft, these may include the right to:

  • Know what categories of personal information are collected

  • Access personal information

  • Correct inaccurate information

  • Delete certain personal information

  • Obtain a portable copy of certain information

  • Opt out of certain sales, sharing, or targeted advertising

  • Limit certain uses of sensitive personal information where applicable

  • Exercise privacy rights without unlawful discrimination

These rights vary by state and are subject to applicable exceptions.

11. How to Exercise Your Privacy Rights

To submit a privacy request, contact:

Email: contact@hightcraft.com

Please use “Privacy Request” as the subject of your email.

Include enough information for us to understand your request.

For security purposes, we may need to verify your identity before completing certain requests.

We will respond within the period required by applicable law.

12. Marketing Communications

You may choose to receive news, product updates, creative inspiration, special offers, or other marketing communications from Hightcraft.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Unsubscribing from promotional emails will not prevent us from sending necessary transactional communications, such as:

  • Order confirmations

  • Shipping notifications

  • Account notices

  • Customer service responses

  • Important information relating to your purchase

13. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

These measures may include:

  • HTTPS encryption

  • Access controls

  • Website security measures

  • Restricted administrative access

  • Secure payment processing

  • Fraud and abuse prevention measures

  • Website and server monitoring

However, no website, network, storage system, or electronic transmission can be guaranteed to be completely secure.

14. Third-Party Websites

Hightcraft.com may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

15. Children’s Privacy

Hightcraft is not intended to collect personal information directly from children.

We do not knowingly collect personal information from children in violation of applicable child privacy laws.

If you believe that a child has provided personal information to us improperly, please contact us at contact@hightcraft.com so that we can review and, where appropriate, delete the information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our services

  • Changes to the technologies we use

  • New legal or regulatory requirements

  • Changes to our privacy practices

When this policy is updated, the “Last Updated” date at the top of the page will be revised.

Material changes may also be communicated through additional notices where appropriate or required by law.

17. Contact Us

If you have questions about this Privacy Policy, how Hightcraft handles personal information, or would like to exercise a privacy right, please contact us:

Hightcraft

Website: www.hightcraft.com
Email: contact@hightcraft.com

For privacy-related requests, please use:

Subject: Privacy Request